Support & Contact
We're here to help you succeed with West Capital Lending. Get the support you need to maximize your loan quote generation.
Get In Touch
Email Support
support@loanquotedepot.com
Response within 24 hours
Phone Support
1-800-LOAN-QUOTE
Mon-Fri, 9AM-6PM EST
Live Chat
Available on platform
Mon-Fri, 9AM-6PM EST
For urgent technical issues affecting your ability to send quotes to customers, mark your message as "URGENT" for expedited response.
How Can We Help?
Account Setup & Gmail Integration
Help with connecting your Google account, OAuth permissions, and initial configuration.
Quote Generation & Customization
Assistance with creating quotes, customizing rates, and personalizing email content.
Technical Issues
Troubleshooting email delivery, platform errors, and performance issues.
Compliance & Legal
Questions about data privacy, TRID compliance, and regulatory requirements.
Billing & Account Management
Support for subscription issues, billing questions, and account changes.
Frequently Asked Questions
Why does the app need Gmail access?
We use the Gmail API with "send-only" permissions to deliver professional loan quotes directly from your email address. We never read or access your existing emails.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We follow industry best practices and comply with Google's security requirements for OAuth applications.
Can I revoke Gmail permissions?
Absolutely. You can revoke permissions anytime through your Google Account settings. This will disable email sending but preserve your quote history.
Are rates and calculations accurate?
We provide tools for quote generation, but you're responsible for verifying all rates and terms. Always comply with TRID and disclosure requirements.
How do I update my email signature?
Go to Settings → Email Editor to customize your signature with our rich text editor. Changes apply to all future quotes automatically.
What if emails aren't sending?
Check your Gmail permissions and ensure you're not exceeding daily sending limits. Contact support if issues persist.
Resources & Documentation
User Guide
Complete documentation on using all platform features effectively.
Video Tutorials
Step-by-step video guides for common tasks and best practices.
Community Forum
Connect with other users, share tips, and get peer support.