Accessibility Statement

West Capital Lending is committed to providing an accessible and inclusive experience for all users.

Last Updated: 10/21/2025

Our Commitment

West Capital Lending is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our loan quote generation platform.

We strive to make our platform accessible to the widest possible audience, regardless of ability, technology, or circumstance. This includes mortgage professionals who may have visual, auditory, motor, or cognitive disabilities.

Accessibility Standards

Our platform aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with disabilities.

WCAG 2.1 AA Compliance

  • Perceivable - Information and UI components must be presentable in ways users can perceive
  • Operable - UI components and navigation must be operable by all users
  • Understandable - Information and operation of UI must be understandable
  • Robust - Content must be robust enough for interpretation by assistive technologies

Accessibility Features

Keyboard Navigation

  • Full keyboard accessibility
  • Logical tab order
  • Visible focus indicators
  • Skip navigation links
  • Keyboard shortcuts for common actions

Visual Accessibility

  • High contrast color schemes
  • Scalable text up to 200%
  • Clear visual hierarchy
  • Alternative text for images
  • Color is not the sole indicator

Screen Reader Support

  • Semantic HTML structure
  • ARIA labels and descriptions
  • Proper heading hierarchy
  • Form labels and instructions
  • Status announcements

Responsive Design

  • Mobile-friendly layouts
  • Touch-friendly interfaces
  • Flexible content reflow
  • Minimum target sizes
  • Orientation independence

Assistive Technology Compatibility

Our platform has been tested with various assistive technologies and browsers:

Screen Readers

Compatible with NVDA, JAWS, VoiceOver, and TalkBack

Browser Support

Chrome, Firefox, Safari, Edge (latest versions)

Operating Systems

Windows, macOS, iOS, Android accessibility features

Known Limitations

While we strive for full accessibility, some areas may have limitations:

  • ⚠️Third-party integrations: Some Google services may have their own accessibility limitations
  • ⚠️PDF generation: Generated quote PDFs may require additional accessibility features
  • ⚠️Complex data tables: Some financial tables may require screen reader table navigation

Ongoing Improvements

We continuously work to improve accessibility through:

  • Regular accessibility audits and testing
  • User feedback and usability testing with people with disabilities
  • Staff training on accessibility best practices
  • Updates to comply with evolving accessibility standards
  • Integration of new assistive technologies

Accessibility Support

If you encounter accessibility barriers while using our platform, please contact us:

Email Support

accessibility@loanquotedepot.com

Response within 48 hours

Phone Support

1-800-ACCESS-1

Mon-Fri, 9AM-6PM EST

When contacting us, please include:

  • Description of the accessibility issue
  • The page or feature where you encountered the problem
  • Your operating system and browser information
  • Any assistive technology you are using

Alternative Formats

We can provide information in alternative formats upon request:

  • Large print documentation
  • Audio recordings of written content
  • Simplified language versions
  • Phone-based assistance for completing tasks

Please allow 3-5 business days for alternative format requests.

Feedback and Suggestions

Your feedback helps us improve accessibility. Please share:

  • Accessibility barriers you encounter
  • Suggestions for improvement
  • Features that work well for you
  • Ideas for new accessibility features

Legal Information

This accessibility statement is reviewed and updated regularly to ensure accuracy. Our commitment to accessibility aligns with applicable laws including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state accessibility requirements.

Professional Platform Notice: West Capital Lending serves licensed mortgage professionals. We recognize that accessibility is essential for all users to effectively serve their customers. If you need assistance accessing any features required for your professional duties, please contact our accessibility support team immediately.